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DS Products - Specialist Hair Thickening Products - Terms & Conditions


Terms and Conditions:

About Us

D.S. Products is a trading name for D.S. Products Ltd a company registered in England and Wales at 249 Eachelhurst Rd, Birmingham B76 1DT company number 7689443.

Faulty Goods

Goods which are deemed faulty or incomplete on arrival should be returned within 28 days of purchase along with all packaging. A note explaining the fault should be included along with your name and address. Please also call or email first to book in the return with us. An exchange will then be issued.

Product Images

Images for products are for illustrative purposes only. There may be slight variations on packaging of the product especially if manufacturers update the look or design of the product.

Refund Policy

The shopper has the right to cancel or exchange within 7 days of receiving the goods under the distance selling regulations.

To cancel or exchange the order please return the goods with a note explaining whether the order is to be cancelled or exchanged and your name and address. The goods must be in an unused and resalable condition and the customer will be responsible for returning the items. Please also telephone or email to book the goods in for return or exchange before sending.

Refunds will be credited within 14 days of us receiving the items.

On exchanges of items the customer may be liable to pay the return postage of the new item.

Wrong item delivered

If by mistake we supply you with the incorrect item you must notify us within 7 days of receiving the goods.

The goods should then be returned to us in the same condition they were received so we can confirm it was the incorrect item as per your initial order. The item will then be exchanged for the correct item. We will refund postage when the item is returned and the incorrect item is confirmed.

*Please do not attempt to use items which you feel are incorrect as we then may not be able to offer a refund.

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